Technical support

KNOWLEDGE BASE
SETUP WIZARD

The Setup Wizard is designed to quickly configure the Internet connection on the user's computer. Operating systems are supported from Windows XP to Windows 10. Administrator rights are not required.

Download "Setup Wizard"

RESTORING LOGIN AND PASSWORD

If you forgot your login and / or password to access your personal account, you can restore them by specifying your account number and PIN.

If you do not remember your account number or PIN, please perform the PIN Recovery first.

PIN CODE RECOVERY

Resetting the PIN code of the account consists of 2 steps:

1. At the indicated mobile phone number, which must coincide with the recorded in the profile of the personal account, an SMS with a code will appear to confirm the reset of the PIN code.
2. You enter the received code, and as a result you will see a new PIN-code.

If for some reason you can not reset the PIN, you can come to our office with a passport to restore the data of your personal account.

CHECKING THE CONNECTION

To control the connection parameters of your computer to the central NICS node, go to speedtest.net.

The connection speed values obtained during testing characterize the parameters of the communication line between your computer and the central node of our network.

Also, to measure the quality of the connection (the reception speed, the loss and delay in the transmission of IP packets), you can use the Information resource for assessing the quality of data services www.qos.by